Ready to place your order? Here’s all the important shipping and returns info you need to know:
STANDARD DELIVERY
Our standard delivery rates include postage, packaging, picking and packing your order. For all pre-order items please allow 3-4 weeks although we will try to turn orders around faster if possible. Occasionally delays are incurred due to damaged garments, supplier stock levels and shipping delays.
UNITED KINGDOM - ROYAL MAIL TRACKED 48 - £4.20
Please note Wild Like Her does not accept responsibility for additional duties and taxes incurred when shipping outside of the United Kingdom.
LOCAL PICK UP (TETBURY, UK)
Are you local? Then to save on postage choose this option to pick up your order from our enclosed collection area!
OVERSEAS & EUROPE - INTERNATIONAL TRACKED - EU £16.00 / REST OF THE WORLD - £20
All custom charges are to be PAID by the customer. If the customer chooses not to pay the custom charges and the item is returned we will refund the items minus the returns postage cost and any other fees incurred. If ordering from Europe/Ireland or worldwide PLEASE bare in mind the added custom/vat fees, we have no control over the amount charged.
RETURNS
Whilst we hope you’ll love what you’ve ordered, we understand that there may be times when you want to return items. You can return goods for whatever reason and at any time within 28 days of receipt for a full refund (excluding original postage costs) or exchange, providing that you contact us within 14 working days of receiving your order and that the goods are received by us in an unused, undamaged and saleable condition.
Items ordered outside of the available size range are considered bespoke and not returnable. It is recommended to check the measurements chart prior to ordering.
Items damaged due to washing incorrectly are not returnable. Please read the washing / care instructions on the product page.
In order to arrange a return, please head to your account - log in by using the e-mail address you placed your order with and follow the instructions.
Tips for returning your item:-
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The returned items must be in the same condition as when you received them, and be returned in the original packaging.
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We recommend recorded post and retaining Proof of Postage. We do not accept responsibility for any items that are lost in transit, nor do we cover the cost of returning goods.
Refunds will be issued to the payment method used when the order was placed, within 7 days of receiving and approving the returned item(s). We cannot be held responsible for interest charges made by credit card companies whilst waiting for returns to be refunded to your card. Postage & Packaging will not be refunded.
EXCHANGES
If you wish to exchange your item(s) please get in touch via the contact form or by e-mailing hello@wildlikeher.co.uk. Items can be exchanged with in stock items or added to the next order for a 3-4 week turnaround.
Items will need to be returned the item(s) in perfect condition – unworn, in saleable condition and original packaging with your returns form and a note of the exchange required.
When returning any items, we recommend recorded post and retaining Proof of Postage. We do not accept responsibility for any items that are lost in transit, nor do we cover the cost of returning goods.
Returns & Exchange Address :
Wild Like Her Limited,
11 Court Field,
Tetbury,
GL8 8LF
Once your return is received and approved, your exchange will be processed. Depending on whether it's a new order or an exchange with an in stock item. Please allow 3-4 weeks from receipt of your parcel to dispatch.
